Dalton Associates

Dalton Associates supports mental health and wellness for people and communities across Ontario, through a large network of counsellors, psychologists and therapists.

Several of its programs needed a therapist directory on their own public websites, and the team needed a much easier way to add and update therapist information. Finding the right therapist means matching on far more than location: lived experience, communities served, conditions, approach, language, identity, profession, fees and how sessions happen.

We started with mockups, many early versions reviewed with the Dalton team in regular meetings, to shape exactly how the tool should look and work before development began.

His countless early-stage mockups were incredibly helpful in shaping the final design of the tool.

— Candice Thornton, Dalton Associates (Google review)

We built it as a custom WordPress plugin, so one therapist database could feed several public-facing websites. Changes kept coming as the project developed, including late ones, and we turned revisions around quickly so every detail ended up the way the team needed it.

• One therapist database powering the directory on several public websites
• Spreadsheet import, so the team adds and updates therapist data in bulk
• Search by location with a distance radius, by name or by keyword
• Filters for lived experience, communities served, conditions, therapeutic approaches, age groups, faith, languages, identity, profession and sliding-scale fees
• Live counts beside every filter, so people see how many therapists match before they apply it
• In-person and virtual options, plus an available-for-online-booking filter

• Launched on time, meeting every key project deadline
• Well received by Dalton's internal team and its external partners
• Therapist onboarding streamlined through spreadsheet import, making it significantly easier to add and update therapist data
• Deployed across all of the program websites that needed it